Internal Accounts Representative
Position: Internal Accounts Representative
Reports to: Director of Customer Support
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Essential Responsibilities and Duties:
| Receives inbound calls from customers and takes appropriate action, which usually includes: | |
| · Receiving orders; | |
| · Checking prices; | |
| · Following up on current orders; and, | |
| · Troubleshooting. | |
| Receives orders and planning schedules, enters into MRP system after ensuring availability of: | |
| · Component parts; | |
| · Capacity, forecast; and, | |
| · Shipping considerations | |
| Responding to customer inquiries in a thorough and prompt manner. | |
| Developing relationships with Monarch Sales Representatives to provide support on day to day customer activities and forecast updates. | |
| Expediting orders with Production Planning, Purchasing, Production, and Shipping due to rush orders or due to concerns that arise through regular follow up activities. | |
| Administering Return Goods Authorizations (RGA’s) effectively. | |
| Assuming responsibility for individual customer accounts as assigned. | |
| Develop and build relationships with customers and internal departments to ensure 100% on time delivery of products as specified, while maximizing margins. | |
| Conduct all activities and execute all duties with enthusiasm and a positive, results- focused attitude. | |
| Support company initiatives and policies enthusiastically. | |
| Other duties as assigned. |
Education and Experience Required:
| Ideal candidate will have completed post-secondary education in business administration, or similar. | |
| Customer service experience is preferred. | |
| Experience working within manufacturing or knowledge of manufacturing practices is considered a definite asset. | |
| Experience with production planning, purchasing or inside sales are all considered as definite assets. |
Skills and Attributes Required:
| Energetic, self-motivated, creative and especially positive outlook are absolutely essential. | |
| Proven ability to enter data accurately and efficiently. | |
| Demonstrated communication skills required, including both written and verbal. | |
| Strong sense of urgency with proven record of following through to meet deadlines and commitments. | |
| Proven ability to maintain confidences and ensure confidentiality of information and records. | |
| Proficiency with MS Word, Excel, Powerpoint and other common applications. | |
| Ability to learn applications quickly and intuitively. | |
APPLY ONLINE
Or send resume to hr@monarchindustries.com
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