Internal Accounts Representative
Position: Internal Accounts Representative
Reports to: Director of Customer Support
Position: Internal Accounts Representative
Reports to: Director of Customer Support
Receives inbound calls from customers and takes appropriate action, which usually includes: | |
· Receiving orders; | |
· Checking prices; | |
· Following up on current orders; and, | |
· Troubleshooting. | |
Receives orders and planning schedules, enters into MRP system after ensuring availability of: | |
· Component parts; | |
· Capacity, forecast; and, | |
· Shipping considerations | |
Responding to customer inquiries in a thorough and prompt manner. | |
Developing relationships with Monarch Sales Representatives to provide support on day to day customer activities and forecast updates. | |
Expediting orders with Production Planning, Purchasing, Production, and Shipping due to rush orders or due to concerns that arise through regular follow up activities. | |
Administering Return Goods Authorizations (RGA’s) effectively. | |
Assuming responsibility for individual customer accounts as assigned. | |
Develop and build relationships with customers and internal departments to ensure 100% on time delivery of products as specified, while maximizing margins. | |
Conduct all activities and execute all duties with enthusiasm and a positive, results- focused attitude. | |
Support company initiatives and policies enthusiastically. | |
Other duties as assigned. |
Ideal candidate will have completed post-secondary education in business administration, or similar. | |
Customer service experience is preferred. | |
Experience working within manufacturing or knowledge of manufacturing practices is considered a definite asset. | |
Experience with production planning, purchasing or inside sales are all considered as definite assets. |
Energetic, self-motivated, creative and especially positive outlook are absolutely essential. | |
Proven ability to enter data accurately and efficiently. | |
Demonstrated communication skills required, including both written and verbal. | |
Strong sense of urgency with proven record of following through to meet deadlines and commitments. | |
Proven ability to maintain confidences and ensure confidentiality of information and records. | |
Proficiency with MS Word, Excel, Powerpoint and other common applications. | |
Ability to learn applications quickly and intuitively. | |
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