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Internal Accounts Representative

Position: Internal Accounts Representative

Reports to: Director of Customer Support

Essential Responsibilities and Duties:

Receives inbound calls from customers and takes appropriate action, which usually includes:
     ·    Receiving orders;
     ·    Checking prices;
     ·    Following up on current orders; and,
     ·    Troubleshooting.
Receives orders and planning schedules, enters into MRP system after ensuring availability of:
     ·    Component parts;
     ·    Capacity, forecast; and,
     ·    Shipping considerations
Responding to customer inquiries in a thorough and prompt manner.
Developing relationships with Monarch Sales Representatives to provide support on day to day customer activities and forecast updates.
Expediting orders with Production Planning, Purchasing, Production, and Shipping due to rush orders or due to concerns that arise through regular follow up activities.
Administering Return Goods Authorizations (RGA’s) effectively.
Assuming responsibility for individual customer accounts as assigned.
Develop and build relationships with customers and internal departments to ensure 100% on time delivery of products as specified, while maximizing margins.
Conduct all activities and execute all duties with enthusiasm and a positive, results- focused attitude.
Support company initiatives and policies enthusiastically.
Other duties as assigned.

Education and Experience Required:

Ideal candidate will have completed post-secondary education in business administration, or similar.
Customer service experience is preferred.
Experience working within manufacturing or knowledge of manufacturing practices is considered a definite asset.
Experience with production planning, purchasing or inside sales are all considered as definite assets.

Skills and Attributes Required:

Energetic, self-motivated, creative and especially positive outlook are absolutely essential.
Proven ability to enter data accurately and efficiently.
Demonstrated communication skills required, including both written and verbal.
Strong sense of urgency with proven record of following through to meet deadlines and commitments.
Proven ability to maintain confidences and ensure confidentiality of information and records.
Proficiency with MS Word, Excel, Powerpoint and other common applications.
Ability to learn applications quickly and intuitively.


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