Job ID:
Location:
Category:
Schedule:
- 10940
Internal Accounts Representative
Job Description:
Monarch Industries is a privately-owned company that was founded in 1935. Monarch is a vertically integrated manufacturer of hydraulic cylinders and custom iron castings. These products are marketed throughout North America into the retail, agricultural, industrial and original equipment manufacturer markets. Employing over 600 people, Monarch’s corporate office and warehouse are located in Winnipeg, Manitoba with a foundry in Winkler, Manitoba and a distribution center in Kansas City, Missouri, USA. Monarch has positioned itself to service all the needs of their customers’ diverse requirements.
Job Responsibilities:
- Receive orders from customers and enter into MRP system after ensuring availability of:
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- Component parts.
- Capacity.
- Shipping considerations.
- Receive inbound calls and emails from customers and take appropriate action, including but not limited to:
- Receiving orders.
- Checking prices.
- Following up on current orders.
- Troubleshooting.
- Be the main point of contact and assume responsibility for day-to-day activity on individual customer accounts as assigned, working with Monarch Sales Representatives where needed.
- Work directly with customer forecasts, including but not limited to:
- Updating weekly or bi-weekly with customer provided data.
- Reaching out to customers for purchase orders based on forecast and lead times.
- Communicating changes to Monarch Sales Representatives.
- Develop and maintain long lasting relationships with both customers and internal departments.
- Expedite orders with Production Planning, Purchasing, Production, and Shipping due to rush orders or to concerns that arise through regular follow up activities.
- Work to ensure 100% on time delivery of products, while maximizing margins.
- Administer Return Goods Authorizations (RGA’s).
- Support company initiatives and policies.
- Other duties as assigned.
Job Requirements:
Education Required:
- Ideal candidate will have completed post-secondary education in business administration or similar.
- Customer service experience is preferred.
- Experience working within manufacturing or knowledge of manufacturing practices is considered a definite asset.
- Experience with production planning, purchasing or inside sales are all considered as definite assets.
Skills and Attributes Required:
- Energetic, self-motivated, creative, and especially positive outlook are essential.
- Critical and independent thinker.
- Proven ability to enter data accurately and efficiently.
- Demonstrated communication skills required, including both written and verbal.
- Strong sense of urgency with proven record of following through to meet deadlines and commitments.
- Proven ability to maintain confidences and ensure confidentiality of information and records.
- Proficient with Excel.
- Knowledge of MS Word, PowerPoint, and other common applications.
- Ability to learn applications quickly and intuitively.
